Instructor Led Training

Project Title:  ILT Service Training for The Meat Up Restaurant

Tools used in Development: Canva, Lumen5

Time in Development: 30 hours

Client: The Meat Up- permission granted to share

Executive Summary:  This project addressed the need for a more effective Service Training program for employees at The Meat Up restaurant. There was no training in place to bring employees up to the service standards of the restaurant. 

Challenge:  There is inconsistency in service skills and upselling at The Meat Up restaurant.  Servers are not consistently performing service skills or upselling menu items to the standards of the restaurant.  There is a need for consistent training for newly hired servers.  They need to know the standards of service, how to implement them, and how to upsell.  There is a lack of motivation from servers to produce quality service or upsell menu items.  The manager is not equipped to train or educate servers.  

Solution:  To address these challenges, I developed an interactive Instructor Led Training using Canva. The training demonstrates the service skill standards and quality for the learner.  The learner has many opportunities to practice and get feedback as they progress through the scenarios in the training.  The final opportunity ties all the skills together in a real-world scenarios.

Results:  This training not only streamlined the onboarding process into a 80-90 minute course, but also saved the management team valuable time retraining or redirecting servers throughout daily service.  It created a common language for everyone to understand the standards of the restaurant.